At Possibox, we stand behind the quality of our customized USB flash drives. That's why we offer a comprehensive 12-month free warranty and return service to ensure your satisfaction.

Please contact our customer service team if you encounter any of the following issues:

Functional Issues: If your USB flash drive is not functioning properly, cannot be read normally, has insufficient capacity, or lacks adequate speed, we will promptly address this issue.
Printing Errors: In the event that the design printed on the USB flash drive does not match the confirmed design, we will take full responsibility and correct the error.
Damage During Shipping: If your USB flash drive arrives damaged due to shipping, we will cover the costs associated with replacing or repairing the damaged product.
Our warranty policy covers only the above-mentioned issues and does not extend to any damage caused by misuse, improper handling, or normal wear and tear.

To initiate a warranty claim, please contact our customer service team within the 12-month warranty period, providing your order information and a detailed description of the issue. We will guide you through the process and ensure a prompt resolution.

Thank you for choosing our customized USB flash drives. We value your business and look forward to resolving any issues you may encounter.