At Possibox, we are dedicated to ensuring your satisfaction with our customized USB flash drives. If you are not completely satisfied with your purchase, we offer a convenient return and refund process.

You may return your product for a refund or exchange within 30 days of receiving your order. The product must be in its original packaging and condition, without any signs of damage or misuse.

To initiate a return, please follow these steps:

Contact our customer service team within 30 days of receiving your order to inform them of your decision to return the product. Ship the product back to the following address:

Possibox Repair Center
1303 N. Baldwin Ct. Unit 3D
Palatine, IL 60074

Please include a copy of your order confirmation with the package. Note that you do not need to obtain a return authorization (RA) number for this process.

Once we receive your returned product, our customer service team will process your refund. The refund and return shipping cost will be credited to the original payment method used for the purchase. Please allow up to 1-3 business days for the refund to be processed and reflected in your account.

Thank you for choosing Possibox for your customized USB flash drive needs. We appreciate your business and hope to continue serving you in the future.